IELTS Writing Correction Service
Writing Samples
Band 9

You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back You should You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Dear Sir or Madam, My name is Jashanpreet Kaur, I recently purchased a crochet blanket from your store's website on January 09, 2024, under receipt number 78927. I am writing
this
Linking Words
 letter to inform you that it has been 4 weeks past the date but I still have not received any packet. Please note that an amount of extra 10 dollars was
also
Linking Words
 paid to ensure the prompt delivery of the product.
While
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 several attempts to reach the customer services desk were made via email and telephone, I was not able to get a hold of a team member. I would like to express my dissatisfaction with the support team as there were no tracking details added despite the additional fees for shipping and handling.
Additionally
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, the purpose of the product remained unfulfilled because the gift was expected to be presented at the wedding anniversary of my very close friend.
Therefore
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, I would really appreciate your assistance in providing me with a refund as per section 21 of the 'Customer's Support' form available on the company's webpage. Please do not hesitate to ask any questions you may have. I thank you for your attention on the matter. Yours faithfully, Jass

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task achievement
The letter effectively conveys the complete situation and satisfies all parts of the task prompt.
task achievement
Continue maintaining a polite and formal tone throughout your letters, as it is suitable for addressing a manager.
coherence cohesion
Consider breaking down complex ideas into shorter sentences for added clarity.
coherence cohesion
The letter is well-organized with a clear and logical structure, connecting all relevant points effectively.
coherence cohesion
The greeting and closing are appropriately formal and courteous, adhering to a business letter format.
coherence cohesion
Each paragraph focuses on a single idea, enhancing readability and clarity.
task achievement
The tone of the letter remains polite and formal, appropriate for the context of addressing a manager.
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