You have visited a store and bought set of china tea cups which later you found broken but store denied to replace it. Write a letter to the manager of the store describing situation. In your letter add following points: •State what problem you had with the purchased item. •Complain about the inability of the sales staff to address the problem. •Describe how you want the store to solve the problem to your satisfaction.

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Hello, Dear Mojd, I hope

this

Linking Words

letter finds you well. In

this

Linking Words

essay, I am going to describe the problem

Correct pronoun usage

that is

show examples

happening in your store.

To begin

Linking Words

, I bought a new collection of cups from your store, I was excited to try them,

Therefore

Linking Words

, I made tea,

However

Linking Words

, When I poured tea into the cup, It was leaking from the bottom.

Besides

Linking Words

, The

color

Change the spelling

colour

show examples

changed because the tea was very hot. And

then

Linking Words

, I took the cups to the store where I bought them. I met a man there and I explained to him the problem, But, He did not want to solve

this

Linking Words

problem because he thought

Verb problem

it was

show examples

my fault. All the staff there could not solve it, Because their skills are very low So I would like you to give a new collection

instead

Linking Words

of I bought, And You had better teach your staff how to deal with problems or you will lose customers Thank you, I am looking forward to hearing back from you. Khalid Sincerely

SSaabb23Thu Mar 06 2025

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task achievement

Try to maintain a more formal tone throughout the letter. For example, avoid informal phrases like 'I hope this letter finds you well.'

coherence cohesion

Use clearer paragraphs to separate different points in your letter. Each paragraph should focus on a single idea, which helps with clarity.

task achievement

Consider elaborating on your feelings regarding the situation to convey the impact it had on you as a customer. This can help strengthen your case.

task achievement

You addressed the problem you encountered with the purchased item clearly, which is important for the reader to understand your complaint.

task achievement

You clearly stated what you wanted as a resolution, which shows you are proactive in seeking a solution.

7
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
3
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 5.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 6.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

169 words

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