IELTS Writing Correction Service
Writing Samples
Band 3.5

You recently purchased an electronic device from an online store, but it arrived damaged. Write a letter to the customer service team. In your letter: Describe the product and the date you bought it. Explain the problem with the product. State what action you would like the company to take.

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Dear
customer service
Correct your spelling
Customer Service
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 team I am writing to formally complain about my
last
Linking Words
order
Use synonyms
in
Change preposition
on
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 your website.
Firstly
Linking Words
 , I
Use synonyms
order
Wrong verb form
ordered
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 a white laptop model L780 and
headphone
Fix the agreement mistake
headphones
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 on 5th Feb at 8 AM and the
order
Use synonyms
 number was #2963683 .
Secondly
Linking Words
 , I received a laptop with different
color
Fix the agreement mistake
colors
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different
Correct word choice
and different
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model
Fix the agreement mistake
models
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also
Linking Words
 the headphone was broken.
Finally
Linking Words
 , I would like
from
Change preposition
apply
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you to give me a new headphone and the laptop that I want
with
Change preposition
in
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 the same
color
Change the spelling
colour
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 and model.
Linking Words
However
Add a comma
However,
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 I
understood
Wrong verb form
understand
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 the big pressure on
you’er
Correct your spelling
your
 company because you have many orders but in the
end
Add a comma
end,
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 as a
customer
Add a comma
customer,
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 I want the right
order
Use synonyms
 . I hope
this
Linking Words
latter
Correct your spelling
letter
show examples
 finds you well and I am looking to your response . Yours faithfully , Hamed

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task achievement
Make sure to be clear and concise in your descriptions of the products and issues. Try to use complete sentences and maintain a formal tone throughout the letter.
coherence and cohesion
Pay attention to the logical flow of ideas within paragraphs. Each paragraph should focus on a single idea, ensuring clarity and coherence in your reasoning.
coherence and cohesion
Review grammar and word choice. For instance, 'you'er' should be 'your,' and 'latter' should be 'letter.' Proper spelling and grammar enhance the professionalism of your letter.
task achievement
Your letter has a polite tone, which is commendable for a complaint letter.
task achievement
You clearly state the specific products and the order date, which helps in identifying your issue effectively.

Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

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