You travelled to another city on business last week, and there was a problem with your hotel room. Write to the hotel manager. In your letter… •Tell the manager about the problems you had •Explain to them how you feel about what happened •Let them know what actions you would like them to take. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Dear Sir, I am writing

this

Linking Words

letter to express my dissatisfaction with the stay that I had at your hotel

last

Linking Words

week. About the hotel room specifically, the balcony room was not cleaned and sanitized properly as I could see garbage had been left by previous tenants. What's more, when I called customer

service

Use synonyms

instead

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of understanding my situation, they were not attentive to my complaint and seemed unwilling to listen and I felt completely ignored.

Besides

Linking Words

feeling disregarded, I

also

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did not get the quality of

service

Use synonyms

that I was expecting.

This

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hotel was referred to me by my friend because of its impeccable facilities.

However

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, I was completely disappointed with housekeeping

as well as

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the quality of the hotel’s customer

service

Use synonyms

. I would recommend that management personally check the rooms after they are serviced to ensure proper sanitation.

Additionally

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, it would be great if room

service

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could be more understanding and sensitive to consumer needs.

Overall

Linking Words

, the services left me thoroughly disappointed, and it would be appreciated if you could refund the money paid. Regards, Simran

simrankjandialaFri Apr 04 2025

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task achievement

Consider providing more specific details about the date of your stay and the name of the room.

coherence and cohesion

You might want to use more linking words to improve the flow between your ideas.

suitable writing tone

The letter maintains a polite and respectful tone throughout, which is commendable.

complete response

You clearly state the issues faced and your expectations, which is essential for task achievement.

9
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

178 words

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