IELTS Writing Correction Service
Writing Samples
Band 5

You have recently had an unsatisfactory experience with the customer service of an online company. Write a letter to the company's customer service department. In your letter • describe the problem you faced while using their service • explain how this issue has impacted you • request appropriate actions to resolve the problem You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

Dear Sir or Madam, I am requesting a refund for a faulty item, which I have purchased online from your company, and demand an apology from the customer
service
Use synonyms
 representative.
To begin
Linking Words
 with, two weeks ago I
have
Unnecessary verb
apply
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bought an
arm chair
Correct your spelling
armchair
show examples
 from your online shop and was informed that it
will
Wrong verb form
would
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 be shipped within three working days.
However
Linking Words
, it has been over ten days now and whenever I contacted the customer representative to ask for the tracking number, they
answer
Wrong verb form
answered
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with
Change preposition
that
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your
Correct pronoun usage
my
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 package
is
Wrong verb form
was
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 on its way. And would not address my issue.
Furthermore
Linking Words
, I was expecting the item to
reach
Verb problem
arrive
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 a week ago as it was supposed to be a present for my brother
on
Change preposition
at
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 his home welcoming party. I was very disappointed with the
service
Use synonyms
 provided
as well as
Linking Words
 the unprofessional handling of the issue by the
service
Use synonyms
 assistant.
Therefore
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, I would like to request a full refund and to confirm the cancellation of the item since I have never received it.
Additionally
Linking Words
, I request a written apology from your online customer
service
Use synonyms
 representative. I hope you reply to confirm the cancellation and refund at your earliest convenience. Yours faithfully, Waffa Ansara

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task response
Consider adding a brief introduction to explain the context of your letter, such as the name of the product and the order number, to enhance clarity.
coherence and cohesion
Ensure each paragraph focuses on a single idea by separating the details of your experience from the request for a refund and apology.
task response
While your tone is mostly appropriate, it may help to soften the request for an apology to make it sound less demanding and more of a request.
coherence and cohesion
Your letter is structured in a clear manner, allowing the reader to follow your concerns easily.
task response
You clearly articulated the problem and its impact on you, effectively conveying your disappointment.
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