Write a letter to a company asking for a refund for something you bought from them online. Write a letter to the Customer Service department. In your letter: •Describe the item you bought •Outline what the problem is •Explain why you want a refund You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

Dear Sir or Madam, I am writing to request a refund for the product I purchased from your online website on 20th July 2025. The Item in question is a wireless Bluetooth speaker, model Number XYZ123, which was advertised as waterproof and having a 12-hour playback capacity.
However
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, upon using it, it is working only for a maximum
5
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of 5
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hours, even on full charge.
Moreover
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,
It
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it
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stops working with just the splash of water droplets. It seems to contradict the product description. As the item does not meet the specifications presented on the website, I can assume the product is defective or mispresented. I have already reached out to your customer support line, but have
got
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received
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no response yet. I hereby request you to refund
entire
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the entire
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money
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amount
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for the speaker. I have
also
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attached the invoice and pictures of the defective item. I would appreciate, if you could process my refund at the earliest. Thank you for your attention to the matter. Yours Faithfully Kunalpreet Singh

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coherence and cohesion
Try to use more clear and simple sentences when explaining the problem.
task response
Make sure to explain more about why the product is defective, for better clarity.
tone
Your greeting and closing are polite and appropriate.
details
You have included important details like the purchase date and model number.
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