You have lost something on a bus and called customer service to get help. You weren't happy with their response. Write a letter to the bus company manager. In your letter, you should: · describe the item you lost · explain why you weren't happy with the customer service · say what action you would like the company to take.

Dear
Mister
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Mr
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Anderson, My name is Tomás Alcaide and I am writing to you to
conplaint
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complain
on
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about
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your company's customer service. Yesterday morning, I took one of your busses from Santiago city to Rancagua city at 8:00 a.m., once I get to my destination in Rancagua, I realized that I did not have my
wallet
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with me, I must have forgeten it in my seat, it is a brown
wallet
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wich has my National I.D., my driver's licence and a credit card from Itau bank. I called
to
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apply
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your customer service as soon as I became aware that I
have
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had
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lost my
wallet
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.
Although
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, I gave all the details of the ticket and schedule of my journey to the lady who answered the phone, she told me that there was nothing they could do to contact the bus driver so he could look after my
wallet
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on the bus, which was really dissapointing to me.
Consequently
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, would appreciate it if you could improve the communication between your workers.
Thus
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, my problem could have been solved
easely
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easily
. If you do not take action on
this
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issue,
then
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I am afraid I will not use your service again. I sincerely hope that you can assist me
to find
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in finding
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my precious
wallet
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and
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, and
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thank you in advance for your prompt response. Faithfully yours, Tomás Alcaide.

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structure
Put a new idea in a new paragraph for each change in thought.
language
Spell and fix small word errors.
task response
Be clear on what you want from the company.
tone
Keep a calm and formal tone.
format
Add the date, place, and name in the right places.
greeting closing
Greeting and closing are in place.
content
You tell what you lost and what you want.
tone
The tone fits a formal letter.
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