IELTS Writing Correction Service
Writing Samples
Band 5

You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter describe the problem you had with the tickets say why you were unhappy with the staff suggest what action the train company should take You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

Dear Sir or Madam, I am writing to express my complaint about the ticket issue
,
Punctuation problem
. This
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this
Linking Words
 happened recently,
it
Correct word choice
and it
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 was so disappointing that I need to report
to
Correct pronoun usage
it to
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 you.
Last
Linking Words
 week on July 10th, I purchased a train ticket online
which
Punctuation problem
, which
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 is bound for Brisbane, and
this
Linking Words
 morning
when
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, when
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 I was ready to get on the train, one of your staff
stopped
Check wording
members stopped
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 me and said that I was not allowed to take
this
Linking Words
 train, because the ticket
does
Wrong verb form
did
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 not work
while
Linking Words
 she scanned and checked on the system. I was really upset, as I explained that I bought it online, but she was not listening to me, and asked me to leave.
This
Linking Words
 is so rude for
being
Verb problem
apply
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a staff
.
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member.
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 I understand that the system may
occur
Verb problem
cause
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 an error
some times
Use the right word
sometimes
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, but
this
Linking Words
 is not a reason for giving me a negative attitude. Can you please give your staff
a
Correct article usage
apply
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better training? I hope
this
Linking Words
 situation will not happen again to other passengers.
This
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 not only wastes our time, but
also
Linking Words
 influences
reputation
Correct article usage
the reputation
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 of your company. Thank you for
your
Verb problem
taking your
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 time to
take
Verb problem
consider
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 my complaint
,
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.
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 hope to hear from
soon
Correct pronoun usage
you soon
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. Yours sincerely Chris Lin

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task
Be clear what you want from the company. Give a clear request and exact facts like date, time, route, and ticket type.
content
The letter tells what happened and what you want.
tone
The opening and closing stay polite and the tone is mostly formal.
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