IELTS Writing Correction Service
Writing Samples
Band 4.5

You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter: • Introduce yourself • Explain the problem • And state what action you would like from the company Dear Sir or Madam I am writing in order to complain about the TV that I bought from your company.

✨ Do you want to improve your IELTS writing?
I am Iymon who is one of your regular
Use synonyms
customer
Change to a plural noun
customers
show examples
. I always purchase some staff from your agency and recommend your products to my relatives who always buy
product
Fix the agreement mistake
products
show examples
. Nowadays, I
prefer
Add the particle
prefer to
show examples
 stay at home and I saw your
company
Change noun form
company's
show examples
 advertisement
which
Correct pronoun usage
apply
show examples
about
Add a missing verb
is about
show examples
Use synonyms
TV
Correct article usage
a TV
show examples
 discount.
Therefore
Linking Words
 I
decided
Add the particle
decided to
show examples
 purchase
new
Correct article usage
a new
show examples
TV
Use synonyms
Linking Words
due to
Change preposition
so as
show examples
do
Unnecessary verb
apply
show examples
not
feel
Fix the infinitive
to feel
show examples
 fed up. So the
last
Linking Words
 time I bought the
TV
Use synonyms
 from your shopping mall and
then
Linking Words
 when I got
this
Linking Words
TV
Use synonyms
 home it was completely new and it had any problem at all.
Firstly
Linking Words
, it
was not work
Change the verb form
was not working
show examples
 when I
have come
Wrong verb form
came
show examples
 to
house
Add an article
the house
show examples
. In order to, some the
TV
Use synonyms
 did not work on the screen. Because
,
Remove the comma
apply
show examples
 he has
malfunction
Add an article
a malfunction
show examples
 in it.
Moreover
Linking Words
, I called your
customer
Use synonyms
 service, but I could not manage to connect to your operator.
Then
Linking Words
my
Correct pronoun usage
I
show examples
feel
Replace the word
felt
show examples
is
Unnecessary verb
apply
show examples
very angry. I want to refund all the money I spent on your
TV
Use synonyms
 not only the money was the problem, but
also
Linking Words
 I was humiliated by your operator for hanging up
phone
Add an article
the phone
show examples
 on me. I hope you can take
few
Correct article usage
a few
show examples
 steps to how to treat a
customer
Use synonyms
 and I wish your store
include
Wrong verb form
included
show examples
 insurance for your products.
Yours
Correct the word
Your
show examples
customer
Use synonyms
, Xamidov Iymonjon

Unauthorized use and/or duplication of this material without express and written permission from this site's author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

paragraph organization
To improve your structure, ensure each paragraph contains a single main idea. This will help your letter to be clearer and more organized.
logical flow
Make sure your sentences are coherent and logically connected. Clearer connections between your thoughts can improve the logical structure of your writing.
tone
Your writing tone is appropriate for a complaint letter, which is clear and formal yet not overly harsh.
content relevance
You effectively convey your dissatisfaction and the actions you expect the company to take, which is essential for task achievement.

The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

What to do next:
Look at other essays: