You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter: • Introduce yourself • Explain the problem • And state what action you would like from the company Dear Sir or Madam I am writing in order to complain about the TV that I bought from your company.
I am Iymon who is one of your regular
customer
. I always purchase some staff from your agency
and recommend your products to my relatives who always buy Change to a plural noun
customers
product
. Nowadays, I Fix the agreement mistake
products
prefer
stay at home and I saw your Add the particle
prefer to
company
advertisement Change noun form
company's
which
Correct pronoun usage
apply
about
Add a missing verb
is about
TV
discount. Correct article usage
a TV
Therefore
I decided
purchase Add the particle
decided to
new
Correct article usage
a new
TV
due to
Change preposition
so as
do
not Unnecessary verb
apply
feel
fed up. So the Fix the infinitive
to feel
last
time I bought the TV
from your shopping mall and then
when I got this
TV
home it was completely new and it had any problem at all.
Firstly
, it was not work
when I Change the verb form
was not working
have come
to Wrong verb form
came
house
. In order to, some the Add an article
the house
TV
did not work on the screen. Because,
he has Remove the comma
apply
malfunction
in it. Add an article
a malfunction
Moreover
, I called your customer
service, but I could not manage to connect to your operator. Then
my
Correct pronoun usage
I
feel
Replace the word
felt
is
very angry.
I want to refund all the money I spent on your Unnecessary verb
apply
TV
not only the money was the problem, but also
I was humiliated by your operator for hanging up phone
on me.
I hope you can take Add an article
the phone
few
steps to how to treat a Correct article usage
a few
customer
and I wish your store include
insurance for your products.
Wrong verb form
included
Yours
Correct the word
Your
customer
,
Xamidov IymonjonSubmitted by omondavlat91 on
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paragraph organization
To improve your structure, ensure each paragraph contains a single main idea. This will help your letter to be clearer and more organized.
logical flow
Make sure your sentences are coherent and logically connected. Clearer connections between your thoughts can improve the logical structure of your writing.
tone
Your writing tone is appropriate for a complaint letter, which is clear and formal yet not overly harsh.
content relevance
You effectively convey your dissatisfaction and the actions you expect the company to take, which is essential for task achievement.
The Greeting
Depending on the style and aim of the letter, you will need to adapt your greeting.
Always start an informal letter in the ways:
- Dear + name
- Hi / Hello + name
‘Dear...’ is more appropriate, so stick with this.
For a formal letter there are two options for the greeting:
- Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
- Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.
Essentional vocabulary list for IELTS Writing 7+
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