You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter: • Introduce yourself • Explain the problem • And state what action you would like from the company Dear Sir or Madam I am writing in order to complain about the TV that I bought from your company.

I am Iymon who is one of your regular
customer
Change to a plural noun
customers
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. I always purchase some staff from your agency and recommend your products to my relatives who always buy
product
Fix the agreement mistake
products
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. Nowadays, I
prefer
Add the particle
prefer to
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stay at home and I saw your
company
Change noun form
company's
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advertisement
which
Correct pronoun usage
apply
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about
Add a missing verb
is about
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TV
Correct article usage
a TV
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discount.
Therefore
I
decided
Add the particle
decided to
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purchase
new
Correct article usage
a new
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TV
due to
Change preposition
so as
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do
Unnecessary verb
apply
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not
feel
Fix the infinitive
to feel
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fed up. So the
last
time I bought the
TV
from your shopping mall and
then
when I got
this
TV
home it was completely new and it had any problem at all.
Firstly
, it
was not work
Change the verb form
was not working
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when I
have come
Wrong verb form
came
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to
house
Add an article
the house
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. In order to, some the
TV
did not work on the screen. Because
,
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apply
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he has
malfunction
Add an article
a malfunction
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in it.
Moreover
, I called your
customer
service, but I could not manage to connect to your operator.
Then
my
Correct pronoun usage
I
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feel
Replace the word
felt
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is
Unnecessary verb
apply
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very angry. I want to refund all the money I spent on your
TV
not only the money was the problem, but
also
I was humiliated by your operator for hanging up
phone
Add an article
the phone
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on me. I hope you can take
few
Correct article usage
a few
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steps to how to treat a
customer
and I wish your store
include
Wrong verb form
included
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insurance for your products.
Yours
Correct the word
Your
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customer
, Xamidov Iymonjon
Submitted by omondavlat91 on

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paragraph organization
To improve your structure, ensure each paragraph contains a single main idea. This will help your letter to be clearer and more organized.
logical flow
Make sure your sentences are coherent and logically connected. Clearer connections between your thoughts can improve the logical structure of your writing.
tone
Your writing tone is appropriate for a complaint letter, which is clear and formal yet not overly harsh.
content relevance
You effectively convey your dissatisfaction and the actions you expect the company to take, which is essential for task achievement.

The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

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