You are the manager of a restaurant that has received a letter of complaint about bad service from a member of your staff. Write a letter of apology to the person who has complained. In your letter: say how sorry you are that the person has had a poor experience explain what action has been taken against the staff member offer a free meal for four people at the restaurant as a gesture of goodwill.

#manager #restaurant #complaint #service #member #staff #apology #person #action #offer #four #people #gesture #goodwill

Dear Sir, I am writing

this

letter to apologise for

bad

Correct article usage

the bad

show examples

customer service from one of our

employee

Change to a plural noun

employees

show examples

last

week . I am a manager of Mcdonald's, and I feel extremely bad for

poor

Add an article

the poor

show examples

customer experience you had

last

week.We always had great

customers

Change the noun form

customer

show examples

service, but

last

week was really busy

due to

the concerts .

Due to

shortage

Correct article usage

the shortage

show examples

of staff for a particular period , most of our staff members

irritated

Add a missing verb

are irritated

show examples

However

still

Add a comma

still,

show examples

our

restaurant

Change noun form

restaurant's

show examples

mission is to take care of our

guest

Fix the agreement mistake

guests

show examples

. I noticed that our employee did not take your order accurately ,and eventually , you ended up

Change preposition

apply

show examples

paying

extra

Correct article usage

an extra

show examples

$10 cash . So after

Change the capitalization

show examples

found out the whole situation ,

Change the capitalization

show examples

gave him

warning

Add an article

a warning

show examples

Remove the comma

apply

show examples

and showed him

accurate

Correct article usage

an accurate

show examples

procedure. I would like to give you a free meal for your family . You can visit any time at the restaurant to claim that and I will make sure that mistake should not

be happen

Change the verb form

happen

show examples

again . Sorry for any

inconvienence

Correct your spelling

inconvenience

. I look forward to your reply . Yours faithfully, Roopkamal

kaur

Change the capitalization

Kaur

show examples

Submitted by kmlchahal97 on Sun Sep 01 2024

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Grammar and Mechanics

Be sure to proofread your letter for grammatical errors and punctuation issues to improve clarity. For instance, phrases like 'i gave him warning' should be capitalized and punctuated as 'I gave him a warning'.

Language and Style

Ensure consistent use of formal language. Your tone is suitable overall, but phrases like 'I feel extremely bad' could be better expressed as 'I regret that you had a poor experience.'

Paragraph Structure

Paragraphs should be focused on a single idea to improve coherence. Your letter can benefit from breaking down some of the information into shorter, clearer paragraphs.

Task Achievement

You addressed all parts of the task, including an apology, explanation, and a gesture of goodwill, showing a strong understanding of the task requirements.

Greeting and Closing

The greeting and closing of the letter are appropriately formal and set a respectful tone.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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4Linking words
meeting the goal of 7 or more
0Word repetition
meeting the goal of 3 or fewer
19Grammar mistakes
 

1 paragraphs

180 words

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 4.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 4.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

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Use a variety of complex and simple sentences

Some people think that sport is very important for society. Others, however, argue that it is nothing more than a leisure activity. Discuss both views and give your own opinion.（重复2011 年老题）

Some people believe that it is better for children to grow up in the city, while others think small town life is more suitable. Discuss both sides

Doing an enjoyable activity with a child can develop better skills and more creativity than reading. To what extent do you agree? Use reasons and specific examples to explain your answer.

It is often said that governments spend too much money on projects to protect wildlife, while there are other problems that are more important. Do you agree or disagree?