Write a letter to a company asking for a refund for something you bought from them online. Write a letter to the Customer Service department. In your letter: ·       Describe the item you bought ·       Outline what the problem is ·       Explain why you want a refund Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

Dear Sir or Madam, I hope

this

message finds you well. I am writing to request a refund for an item I purchased from your online store on 20th November. The device is a Samsung robotic vacuum cleaner, order number S1234. It was the most recent model that I purchased to give a present to my sister. Regretfully, upon receiving the product, I discovered that it was defective.The surface was scratched

due to

poor packing.

Secondly

, it does not function as advertised since it does not automatically return to the charging dock after vacuuming. I attempted to resolve

this

issue by checking the instructions, but unfortunately, the item remains unusable. Given that the product is not fit for purpose and does not meet the quality standards I expected from your company, I believe it is appropriate to request a full refund. I have attached a copy of my order confirmation and photographs of the defective item which will help you to figure out during the refund. I hope to hear back from you soon regarding

this

matter and appreciate your prompt attention to my request

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I appreciate your understanding. Sincerely, Trang Dao