Write a letter to a company asking for a refund for something you bought from them online. Write a letter to the Customer Service department. In your letter: · Describe the item you bought · Outline what the problem is · Explain why you want a refund Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Dear Sir or Madam, I hope

this

Linking Words

message finds you well. I am writing to request a refund for an item I purchased from your online store on 20th November. The device is a Samsung robotic vacuum cleaner, order number S1234. It was the most recent model that I purchased to give a present to my sister. Regretfully, upon receiving the product, I discovered that it was defective.The surface was scratched

due to

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poor packing.

Secondly

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, it does not function as advertised since it does not automatically return to the charging dock after vacuuming. I attempted to resolve

this

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issue by checking the instructions, but unfortunately, the item remains unusable. Given that the product is not fit for purpose and does not meet the quality standards I expected from your company, I believe it is appropriate to request a full refund. I have attached a copy of my order confirmation and photographs of the defective item which will help you to figure out during the refund. I hope to hear back from you soon regarding

this

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matter and appreciate your prompt attention to my request

Replace the punctuation

...

show examples

I appreciate your understanding. Sincerely, Trang Dao

minhtrang.daoSun Nov 24 2024

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coherence cohesion

Ensure all aspects of the problem are clearly detailed for maximum clarity.

task achievement

The letter addresses the task completely by describing the item, outlining the problem, and explaining why a refund is necessary.

task achievement

The tone is polite and formal, appropriate for a letter to customer service.

coherence cohesion

The structure of the letter is logical, with a clear introduction, body, and conclusion.

coherence cohesion

Each paragraph focuses on a single idea, contributing to overall clarity and coherence.

3
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 8.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 9.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

192 words

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Topic Vocabulary:

refund
defective
malfunction
compensation
disappointed
unsatisfactory
order number
purchase date
troubleshooting
receipt
customer service
promptly
resolution
process
policy
replacement
repair

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