It is always debatable, whether the institutions should prioritize external clients than the internal clients. This essay will discuss both sides of the argument and provide evidence, why staff members are far more important than external clients. To begin with,the internal workforce is the hub of any organization, who help to achieve its mission and vision. This is because workers are considered as the most essential link between the management and consumers. Consequently, It is the employee who brings a purchaser to any institution by satisfying and providing them a delightful service. Moreover, only a satisfied employee can do this task in a remarkable way. For instance, when employees have experienced a toxic environment, they eventually become unhappy and demotivated so that they neglect the customers, fulfilling only the given primary tasks. However, it is equally important to maintain a healthy consumer relationship as well. To further illustrate, since early days custo...